Feedback and Support

Feedback and Support

Feedback

Feedback is always appreciated. Sugestions for features to be included in later versions of the program are very welcome.

I also greatly value hearing from users about the purposes for which they are using Concordance. This helps me judge how to develop the program, what is already good about it, and what needs improving.

Please send all comments and suggestions, even though they may seem insignificant, to the address below.

Support

This program is the work of one person, not a company. Support is on a 'best effort' basis. That means I'll always do what I can, but I don't guarantee to be able to help. If that is the bad news, the good news is that your questions and comments go straight to the person who wrote the whole program, instead of to some person who knows nothing except how to answer a telephone and read from a script.

Registered users have priority when it comes to support. That means if you have paid for the program, I will answer you before I answer someone who hasn't!

Please look in the help file before asking questions about the way the program works or how to use it. Remember that context-sensitive help is available in the program by pressing F1 at any time.

All support is via e-mail. I read and carefully consider all e-mail received, but at busy times I may not always be able to respond as fully as I'd like. My address is below.

Reporting Bugs

Please see Troubleshooting and its linked help topics before reporting a bug.

When reporting problems, please include the following information:

1. Is the problem reproducible? If so, how?
2. What version of Windows are you running? For example, Windows 98, Windows XP, etc.
3. What version of Concordance are you running? Select About from the Help menu, then click on the Version Info button. Please include the entire version number in your problem report.
4. If a dialog box with an error message was displayed, please include the full text of the dialog box, including the text in the title bar.
5.   Include a copy of the file Concordance.Ini from your Windows directory. Take a copy of the file straight after a run of Concordance which manifests the problem.
6.   If the problem occurs while making a concordance, do the following:
(i) include the text file from which you made the concordance, or the portion of it which causes the problem;
(ii) choose Progress of Last Run from the View menu, press the button to copy its contents to the Clipboard, then paste it into your message.
7.   If it is easier to illustrate the problem rather than explain it, consider including a screen shot, or a URL where I can view one.

Concordance is Copyright © R.J.C. Watt 1999 - 2004

Please send all comments, questions, feedback and bug reports to: R.J.C.Watt@dundee.ac.uk